Why Zendesk Explore Data Sync Takes Over an Hour
Why is my Zendesk Explore data sync taking more than an hour?
Your Zendesk Explore data sync might take more than an hour due to the way syncs are scheduled. Each new data sync begins one hour after the previous one ends, and the sync time is randomized within that hour. This means that sometimes a single data sync could take more than two hours to complete. If the previous sync also took a similar amount of time, it could result in data taking up to four hours to appear in Explore.
For instance, if a ticket is updated during a sync, the changes might not be visible until the next sync completes. The last updated timestamp in the query builder refers to the end of the last data sync, so if it shows it was updated 30 minutes ago, it means the data from 2 hours ago was last completed at that time. For more details, you can refer to the originalZendesk article.
More related questions
Can I manually sync data from Zendesk Support to Explore?
Unfortunately, there is no option to manually push data from Zendesk Support to Explore. The data sync process is automated and follows a specific schedule, which means you cannot manually trigger a sync to update your data in Explore. If you are…
What should I do if my Zendesk Explore syncs take longer than 3 hours?
If your Zendesk Explore syncs consistently take longer than 3 hours, it might indicate an issue that needs attention. While syncs can take up to around 3 hours due to the randomized scheduling, consistently longer sync times are not typical. In…
How does the last updated timestamp in Zendesk Explore work?
The last updated timestamp in Zendesk Explore refers to the end of the last data sync. This means that if the timestamp shows it was last updated 30 minutes ago, the data from 2 hours ago was last completed at that time. Any updates that occurred…
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