Understanding Last Updated Timestamp in Zendesk Explore
Discover how the last updated timestamp in Zendesk Explore works and what it indicates about your data syncs.
How does the last updated timestamp in Zendesk Explore work?
The last updated timestamp in Zendesk Explore refers to the end of the last data sync. This means that if the timestamp shows it was last updated 30 minutes ago, the data from 2 hours ago was last completed at that time.
Any updates that occurred within the last 30 minutes will appear in the next data sync. Understanding this can help you better interpret the data freshness in your Explore reports and manage expectations regarding data availability.
More related questions
Why is my Zendesk Explore data sync taking more than an hour?
Your Zendesk Explore data sync might take more than an hour due to the way syncs are scheduled. Each new data sync begins one hour after the previous one ends, and the sync time is randomized within that hour. This means that sometimes a single…
Can I manually sync data from Zendesk Support to Explore?
Unfortunately, there is no option to manually push data from Zendesk Support to Explore. The data sync process is automated and follows a specific schedule, which means you cannot manually trigger a sync to update your data in Explore. If you are…
What should I do if my Zendesk Explore syncs take longer than 3 hours?
If your Zendesk Explore syncs consistently take longer than 3 hours, it might indicate an issue that needs attention. While syncs can take up to around 3 hours due to the randomized scheduling, consistently longer sync times are not typical. In…
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