Why Use Two Zendesk Accounts for Agent Separation?
Why should I consider using two Zendesk accounts for agent separation?
Using two Zendesk accounts for agent separation is the most secure method when data privacy is a top concern.
Although it requires purchasing two subscriptions and may involve more initial setup, it offers the most flexibility in the long term. Workflows can be easily adjusted, and you can set up a sharing agreement to allow ticket sharing between accounts. This ensures that only shared tickets can be accessed by the other account, providing a robust solution for maintaining data privacy.
More related questions
How can I restrict agents to only see tickets within their own group in Zendesk?
To restrict agents to only see tickets within their own group, you can create a private ticket group in Zendesk. This ensures that only agents from that specific group can view the tickets assigned to it. If your pricing plan doesn't support…
What are the benefits of using one Zendesk account for agent access restrictions?
Using one Zendesk account for agent access restrictions keeps all agents under a single subscription, simplifying management. This approach allows you to maintain settings and admin controls within one account. However, it's important to note that…
How can I prevent the account owner from seeing email channel ticket requests?
To prevent the account owner from seeing ticket requests from the email channel, you can adjust your notification triggers. Disable the 'Notify all agents of received requests' trigger and enable only the 'Notify group of assignment' trigger. This…
Why can't I see the 'Access' field in user profiles for agents?
The 'Access' field is not visible in user profiles for Admins, as they have access to all tickets. For agents, this field might not appear if you're on the Enterprise plan, where agent permissions are determined by custom roles. If you're not on…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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