Prevent Account Owner from Seeing Email Ticket Requests
How can I prevent the account owner from seeing email channel ticket requests?
To prevent the account owner from seeing ticket requests from the email channel, you can adjust your notification triggers.
Disable the 'Notify all agents of received requests' trigger and enable only the 'Notify group of assignment' trigger. This ensures that only the assigned agents receive email notifications. Make sure that the default group, which includes the account owner, is not selected when editing the trigger.
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