Why Metrics Are Obsolete in Zendesk Explore
Why are some metrics or attributes marked as obsolete in Zendesk Explore?
Metrics or attributes marked as obsolete in Zendesk Explore are outdated versions of the data. It's best to avoid using them as they can lead to issues and discrepancies in your reports.
To ensure your reports are accurate, look for the current version of the metric or attribute that isn't labeled as obsolete. For instance, if you encounter 'Obsolete - Ticket tags' in your report, replace it with 'Ticket tags' from the current Tickets dataset. This will help maintain the integrity and accuracy of your data analysis.
More related questions
What should I do if I find obsolete data in my Zendesk Explore report?
If you find obsolete data in your Zendesk Explore report, it's important to replace it with the current version to avoid discrepancies. Search for the equivalent metric or attribute that is not labeled as obsolete and belongs to the current…
How can obsolete data affect my Zendesk Explore reports?
Using obsolete data in your Zendesk Explore reports can lead to issues and discrepancies, affecting the accuracy of your analysis. Obsolete metrics or attributes are outdated and may not reflect the current state of your data. To maintain report…
Where can I find the current version of an obsolete metric in Zendesk Explore?
To find the current version of an obsolete metric in Zendesk Explore, search within the current datasets for the equivalent metric or attribute. For example, if you have 'Obsolete - Ticket tags' in your report, look for 'Ticket tags' in the Tickets…
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