Handling Obsolete Data in Zendesk Explore Reports
Discover how to handle obsolete data in Zendesk Explore by replacing it with current metrics for accurate reporting.
What should I do if I find obsolete data in my Zendesk Explore report?
If you find obsolete data in your Zendesk Explore report, it's important to replace it with the current version to avoid discrepancies.
Search for the equivalent metric or attribute that is not labeled as obsolete and belongs to the current datasets. For example, replace 'Obsolete - Ticket tags' with 'Ticket tags' from the Tickets dataset. This ensures your reports are based on the most up-to-date and accurate data available.
More related questions
Why are some metrics or attributes marked as obsolete in Zendesk Explore?
Metrics or attributes marked as obsolete in Zendesk Explore are outdated versions of the data. It's best to avoid using them as they can lead to issues and discrepancies in your reports. To ensure your reports are accurate, look for the current…
How can obsolete data affect my Zendesk Explore reports?
Using obsolete data in your Zendesk Explore reports can lead to issues and discrepancies, affecting the accuracy of your analysis. Obsolete metrics or attributes are outdated and may not reflect the current state of your data. To maintain report…
Where can I find the current version of an obsolete metric in Zendesk Explore?
To find the current version of an obsolete metric in Zendesk Explore, search within the current datasets for the equivalent metric or attribute. For example, if you have 'Obsolete - Ticket tags' in your report, look for 'Ticket tags' in the Tickets…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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