Finding Current Metrics for Obsolete Data in Zendesk
Learn how to find current versions of obsolete metrics in Zendesk Explore to ensure accurate and up-to-date reporting.
Where can I find the current version of an obsolete metric in Zendesk Explore?
To find the current version of an obsolete metric in Zendesk Explore, search within the current datasets for the equivalent metric or attribute.
For example, if you have 'Obsolete - Ticket tags' in your report, look for 'Ticket tags' in the Tickets dataset. This ensures that you are using the most up-to-date data, which is crucial for accurate reporting and analysis.
More related questions
Why are some metrics or attributes marked as obsolete in Zendesk Explore?
Metrics or attributes marked as obsolete in Zendesk Explore are outdated versions of the data. It's best to avoid using them as they can lead to issues and discrepancies in your reports. To ensure your reports are accurate, look for the current…
What should I do if I find obsolete data in my Zendesk Explore report?
If you find obsolete data in your Zendesk Explore report, it's important to replace it with the current version to avoid discrepancies. Search for the equivalent metric or attribute that is not labeled as obsolete and belongs to the current…
How can obsolete data affect my Zendesk Explore reports?
Using obsolete data in your Zendesk Explore reports can lead to issues and discrepancies, affecting the accuracy of your analysis. Obsolete metrics or attributes are outdated and may not reflect the current state of your data. To maintain report…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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