Why Deleted Articles Show Views in Explore
Why do deleted or unpublished articles still get views in Explore?
Deleted or unpublished articles might still get views in Explore due to multiple translations or browser behavior. If an article has multiple translations and only one is deleted, the others might still receive views.
Additionally, Explore relies on the user's web browser to register activity. If a user's internet connection is interrupted or their browser crashes, the view might be registered later when they reconnect or restart their browser. This means that while the view is legitimate, the timing of when it is recorded might not reflect when it actually occurred.
More related questions
Why doesn't the Guide data in Explore match the data I see in Google Analytics?
The Guide data in Explore and Google Analytics don't match because they are designed for different purposes. Google Analytics is a general-purpose tool for tracking user activity on any website, offering a broader set of features. In contrast, the…
Why don’t I see Knowledge Base data in Explore from before January 18, 2021?
Knowledge Base data in Explore is only available from January 18, 2021, onwards. This is because the Knowledge Base dataset in Explore was launched on that date. Data from before January 18, 2021, is not available in Explore, so any historical data…
Why is there a discrepancy between native reporting and the Explore dashboard?
Discrepancies between native reporting and the Explore dashboard occur because they are implemented differently. Zendesk is replacing native reporting dashboards with Explore datasets, aiming for feature parity. However, due to differences in…
Why isn't Explore reporting all of my article views?
Explore might not report all article views due to factors like ad blockers and the status of articles. Ad blockers can prevent Explore from recording views, and views for draft, archived, and deleted articles are not recorded. These factors can…
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