Knowledge Base data in Explore is only available from January 18, 2021, onwards. This is because the Knowledge Base dataset in Explore was launched on that date.
Data from before January 18, 2021, is not available in Explore, so any historical data prior to this date cannot be accessed through this tool.
The Guide data in Explore and Google Analytics don't match because they are designed for different purposes. Google Analytics is a general-purpose tool for tracking user activity on any website, offering a broader set of features. In contrast, the…
Deleted or unpublished articles might still get views in Explore due to multiple translations or browser behavior. If an article has multiple translations and only one is deleted, the others might still receive views. Additionally, Explore relies…
Discrepancies between native reporting and the Explore dashboard occur because they are implemented differently. Zendesk is replacing native reporting dashboards with Explore datasets, aiming for feature parity. However, due to differences in…
Explore might not report all article views due to factors like ad blockers and the status of articles. Ad blockers can prevent Explore from recording views, and views for draft, archived, and deleted articles are not recorded. These factors can…