Why CCed Email Not Added to Zendesk Ticket?
Why didn't Zendesk add a CCed email to my ticket?
If a CCed email isn't added to your Zendesk ticket, it might be due to a few settings. Most commonly, this happens when the 'Anybody can submit tickets' setting isn't enabled. Without this, agents or admins must manually add end users to your account before they can submit a ticket.
Additionally, if the CCed email isn't linked to an existing user in Zendesk Support, it will be ignored. Also, if the email is on your CC blocklist, it won't appear on tickets. To learn more, check out theoriginal article.
More related questions
How can I enable anyone to submit tickets in Zendesk?
To allow anyone to submit tickets in Zendesk, you need to enable a specific setting. This setting is called 'Anybody can submit tickets' and must be activated by an agent or admin. Once this setting is enabled, end users can submit tickets without…
What happens if a CCed email is on the blocklist in Zendesk?
If a CCed email is on your Zendesk blocklist, it won't appear on any tickets. This is because the blocklist is used to control access and prevent certain users from being added to tickets. To manage who can be CCed on tickets, you can adjust your…
How can I view CCed addresses on a Zendesk ticket?
To view CCed addresses on a Zendesk ticket, you need to check the original source of the incoming message. This will show you all the email addresses that were included as CCs. By reviewing the original message, you can verify which addresses were…
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