View CCed Addresses on Zendesk Ticket
Discover how to view CCed addresses on a Zendesk ticket by checking the original message source.
How can I view CCed addresses on a Zendesk ticket?
To view CCed addresses on a Zendesk ticket, you need to check the original source of the incoming message. This will show you all the email addresses that were included as CCs.
By reviewing the original message, you can verify which addresses were intended to be CCed and ensure they are correctly added to the ticket.
More related questions
Why didn't Zendesk add a CCed email to my ticket?
If a CCed email isn't added to your Zendesk ticket, it might be due to a few settings. Most commonly, this happens when the 'Anybody can submit tickets' setting isn't enabled. Without this, agents or admins must manually add end users to your…
How can I enable anyone to submit tickets in Zendesk?
To allow anyone to submit tickets in Zendesk, you need to enable a specific setting. This setting is called 'Anybody can submit tickets' and must be activated by an agent or admin. Once this setting is enabled, end users can submit tickets without…
What happens if a CCed email is on the blocklist in Zendesk?
If a CCed email is on your Zendesk blocklist, it won't appear on any tickets. This is because the blocklist is used to control access and prevent certain users from being added to tickets. To manage who can be CCed on tickets, you can adjust your…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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