Enable Anyone to Submit Tickets in Zendesk
Find out how to enable the 'Anybody can submit tickets' setting in Zendesk to allow more flexibility.
How can I enable anyone to submit tickets in Zendesk?
To allow anyone to submit tickets in Zendesk, you need to enable a specific setting. This setting is called 'Anybody can submit tickets' and must be activated by an agent or admin.
Once this setting is enabled, end users can submit tickets without needing to be manually added to your account. This can help ensure that CCed emails are properly added to tickets if they are associated with a user in Zendesk Support.
More related questions
Why didn't Zendesk add a CCed email to my ticket?
If a CCed email isn't added to your Zendesk ticket, it might be due to a few settings. Most commonly, this happens when the 'Anybody can submit tickets' setting isn't enabled. Without this, agents or admins must manually add end users to your…
What happens if a CCed email is on the blocklist in Zendesk?
If a CCed email is on your Zendesk blocklist, it won't appear on any tickets. This is because the blocklist is used to control access and prevent certain users from being added to tickets. To manage who can be CCed on tickets, you can adjust your…
How can I view CCed addresses on a Zendesk ticket?
To view CCed addresses on a Zendesk ticket, you need to check the original source of the incoming message. This will show you all the email addresses that were included as CCs. By reviewing the original message, you can verify which addresses were…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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