Why CAPTCHA Prompts in Zendesk Help Center?
Learn why CAPTCHA prompts occur in Zendesk help center and how to resolve them.
Why are users prompted for CAPTCHA in my Zendesk help center?
Users may encounter CAPTCHA prompts in your Zendesk help center due to accessing the platform through a proxy. This can make requests appear automated, triggering CAPTCHA challenges.
To resolve this, consider accessing Zendesk without a proxy if possible. If not, follow the remediation steps to reduce the likelihood of your proxy setup triggering Bot Management. For more details, you can refer to the originalZendesk article.
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Installing the Cloudflare Privacy Pass browser extension can help reduce CAPTCHA challenges in Zendesk. This extension is available for Chrome and Firefox and generates 30 tokens each time a CAPTCHA is solved, decreasing the frequency of future…
What should I do if CAPTCHA prompts persist in Zendesk help center?
If CAPTCHA prompts persist in your Zendesk help center, first check if you are accessing the platform through a proxy, as this can trigger CAPTCHA challenges. If using a proxy is unavoidable, follow the recommended steps to minimize these…
Can using a proxy cause CAPTCHA prompts in Zendesk?
Yes, accessing Zendesk through a proxy can lead to CAPTCHA prompts. This is because requests made through a proxy may appear automated, triggering CAPTCHA challenges. To avoid this, try accessing Zendesk directly over the Internet if possible. If…
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