Proxy Use and CAPTCHA Prompts in Zendesk
Discover how using a proxy can cause CAPTCHA prompts in Zendesk help center.
Can using a proxy cause CAPTCHA prompts in Zendesk?
Yes, accessing Zendesk through a proxy can lead to CAPTCHA prompts. This is because requests made through a proxy may appear automated, triggering CAPTCHA challenges.
To avoid this, try accessing Zendesk directly over the Internet if possible. If using a proxy is necessary, follow the remediation steps provided by Zendesk to reduce the likelihood of triggering Bot Management.
More related questions
Why are users prompted for CAPTCHA in my Zendesk help center?
Users may encounter CAPTCHA prompts in your Zendesk help center due to accessing the platform through a proxy. This can make requests appear automated, triggering CAPTCHA challenges. To resolve this, consider accessing Zendesk without a proxy if…
How can I reduce CAPTCHA challenges in Zendesk using Cloudflare Privacy Pass?
Installing the Cloudflare Privacy Pass browser extension can help reduce CAPTCHA challenges in Zendesk. This extension is available for Chrome and Firefox and generates 30 tokens each time a CAPTCHA is solved, decreasing the frequency of future…
What should I do if CAPTCHA prompts persist in Zendesk help center?
If CAPTCHA prompts persist in your Zendesk help center, first check if you are accessing the platform through a proxy, as this can trigger CAPTCHA challenges. If using a proxy is unavoidable, follow the recommended steps to minimize these…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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