You can't remove a WhatsApp number from the Zendesk UI because it's stored as an identity in the back-end. When a user contacts Zendesk via WhatsApp for the first time, their phone number is automatically linked to their profile.
This means that while you won't see the number in the end-user profile, it's still associated with the user. To remove it, you'll need to use the API and follow specific steps to delete the identity. For more details, refer to theoriginal Zendesk article.
To remove a WhatsApp number from a Zendesk user profile, you need to use the API. Unlike other phone numbers, WhatsApp numbers are stored as an identity in the back-end and cannot be removed directly from the UI. First, locate theuser_id
by…
To delete a WhatsApp identity in Zendesk, you can use tools like Postman to send a delete request to the API. This process involves using the User Identities endpoint to identify and remove the specific WhatsApp identity linked to a user profile….
The User Identities endpoint in Zendesk is an API feature that allows you to manage user identities, including WhatsApp numbers. This endpoint is crucial for tasks like removing a WhatsApp number from a user profile. By accessing this endpoint, you…
To find theuser_id
for a Zendesk user profile, open the user's profile in your browser. Theuser_id
is the long number that appears in the URL. This ID is essential for using the API to manage user identities, such as removing a WhatsApp…