Understanding Zendesk's User Identities Endpoint
What is the User Identities endpoint in Zendesk?
The User Identities endpoint in Zendesk is an API feature that allows you to manage user identities, including WhatsApp numbers. This endpoint is crucial for tasks like removing a WhatsApp number from a user profile.
By accessing this endpoint, you can list all identities associated with a user and perform actions such as deleting specific identities. This is particularly useful for managing social messaging channels in Zendesk.
More related questions
How can I remove a WhatsApp number from a Zendesk user profile?
To remove a WhatsApp number from a Zendesk user profile, you need to use the API. Unlike other phone numbers, WhatsApp numbers are stored as an identity in the back-end and cannot be removed directly from the UI. First, locate theuser_idby…
Why can't I remove a WhatsApp number from the Zendesk UI?
You can't remove a WhatsApp number from the Zendesk UI because it's stored as an identity in the back-end. When a user contacts Zendesk via WhatsApp for the first time, their phone number is automatically linked to their profile. This means that…
What tools can I use to delete a WhatsApp identity in Zendesk?
To delete a WhatsApp identity in Zendesk, you can use tools like Postman to send a delete request to the API. This process involves using the User Identities endpoint to identify and remove the specific WhatsApp identity linked to a user profile….
How do I find the user_id for a Zendesk user profile?
To find theuser_idfor a Zendesk user profile, open the user's profile in your browser. Theuser_idis the long number that appears in the URL. This ID is essential for using the API to manage user identities, such as removing a WhatsApp…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
