Remove WhatsApp Number from Zendesk User Profile
How can I remove a WhatsApp number from a Zendesk user profile?
To remove a WhatsApp number from a Zendesk user profile, you need to use the API. Unlike other phone numbers, WhatsApp numbers are stored as an identity in the back-end and cannot be removed directly from the UI.
First, locate theuser_idby opening the user's profile in your browser and noting the long number in the URL. Then, use the User Identities endpoint to list the existing identities for that user. You can delete the WhatsApp identity using a tool like Postman by sending a delete request to the appropriate API path. For more detailed instructions, check out theoriginal Zendesk article.
More related questions
Why can't I remove a WhatsApp number from the Zendesk UI?
You can't remove a WhatsApp number from the Zendesk UI because it's stored as an identity in the back-end. When a user contacts Zendesk via WhatsApp for the first time, their phone number is automatically linked to their profile. This means that…
What tools can I use to delete a WhatsApp identity in Zendesk?
To delete a WhatsApp identity in Zendesk, you can use tools like Postman to send a delete request to the API. This process involves using the User Identities endpoint to identify and remove the specific WhatsApp identity linked to a user profile….
What is the User Identities endpoint in Zendesk?
The User Identities endpoint in Zendesk is an API feature that allows you to manage user identities, including WhatsApp numbers. This endpoint is crucial for tasks like removing a WhatsApp number from a user profile. By accessing this endpoint, you…
How do I find the user_id for a Zendesk user profile?
To find theuser_idfor a Zendesk user profile, open the user's profile in your browser. Theuser_idis the long number that appears in the URL. This ID is essential for using the API to manage user identities, such as removing a WhatsApp…
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