Why Authentication is Needed for Zendesk Community Posts
Understand why Zendesk requires users to authenticate before posting in the community for security and quality.
Why does Zendesk require authentication for community posts?
Zendesk requires authentication for community posts to ensure a secure and organized community environment. By requiring users to sign in, Zendesk can better manage user interactions and maintain the quality of discussions.
This authentication process helps in preventing spam and ensuring that all posts are made by verified users, contributing to a more trustworthy community space.
More related questions
Can unauthenticated users post in the Zendesk community?
No, unauthenticated users cannot post in the Zendesk community. The community platform, built with Gather, requires users to be authenticated before they can make a post. This means that users need to sign in to their accounts to participate in…
Does enabling 'Anybody can submit tickets' affect community post requirements?
No, enabling 'Anybody can submit tickets, registration required' does not affect the requirement for signing in to post in the community. Even with this setting, users must still sign in to create a community post. This setting only impacts the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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