Does 'Anybody can submit tickets' affect community posts?
Find out if enabling 'Anybody can submit tickets' changes the sign-in requirement for community posts.
Does enabling 'Anybody can submit tickets' affect community post requirements?
No, enabling 'Anybody can submit tickets, registration required' does not affect the requirement for signing in to post in the community. Even with this setting, users must still sign in to create a community post.
This setting only impacts the ability to submit requests via webform without signing in, but community posts still require authentication.
More related questions
Can unauthenticated users post in the Zendesk community?
No, unauthenticated users cannot post in the Zendesk community. The community platform, built with Gather, requires users to be authenticated before they can make a post. This means that users need to sign in to their accounts to participate in…
Why does Zendesk require authentication for community posts?
Zendesk requires authentication for community posts to ensure a secure and organized community environment. By requiring users to sign in, Zendesk can better manage user interactions and maintain the quality of discussions. This authentication…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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