Why are my Zendesk emails suspended?
Why are all my incoming emails to Zendesk being suspended?
If all your incoming emails to Zendesk are being suspended, it might be due to automated response headers or incorrect email forwarding settings.
When emails are forwarded to Zendesk, they might be marked as automated if headers likePrecedence:bulkorAuto-submitted:auto-generatedare added. This tells Zendesk that the emails are auto-generated, leading to suspension. To fix this, adjust your email forwarding settings to avoid adding these headers.
Another reason could be that your emails are being sent from a support address, which can cause mail loops. Ensure that the 'From' or 'Reply-To' headers show the ticket requester's email instead of your support address. If you need help with these changes, contact your email administrator or hosting company. For more details, check out theoriginal article.
More related questions
How can I resolve automated response email suspensions in Zendesk?
To resolve automated response email suspensions in Zendesk, you need to modify your email forwarding settings. Automated response emails are suspended because they include headers likePrecedence:bulkorAuto-submitted:auto-generated, which…
What does 'Received from support address' mean in Zendesk email suspensions?
The 'Received from support address' suspension reason means your email forwarding setup might be causing mail loops. This happens when your email server uses an external support address in the 'From' or 'Reply-To' headers for emails forwarded to…
What should I do if I can't access my email server to fix Zendesk suspensions?
If you can't access your email server to fix Zendesk suspensions, reach out to your email administrator or hosting company. They can help you modify the email forwarding settings to resolve issues like automated response headers or incorrect 'From'…
Why do end-user replies go to suspended tickets in Zendesk?
End-user replies might go to suspended tickets in Zendesk due to incorrect email forwarding settings. If the suspension reason is 'Received from Support Address', it indicates that your email forwarding setup is using a support address in the…
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