End-user replies going to suspended tickets in Zendesk?
Why do end-user replies go to suspended tickets in Zendesk?
End-user replies might go to suspended tickets in Zendesk due to incorrect email forwarding settings.
If the suspension reason is 'Received from Support Address', it indicates that your email forwarding setup is using a support address in the 'From' or 'Reply-To' headers. This can cause mail loops, leading to suspensions. Adjust the forwarding settings to show the ticket requester's email address instead. If you need help, contact your email administrator or Zendesk Support.
More related questions
Why are all my incoming emails to Zendesk being suspended?
If all your incoming emails to Zendesk are being suspended, it might be due to automated response headers or incorrect email forwarding settings. When emails are forwarded to Zendesk, they might be marked as automated if headers like…
How can I resolve automated response email suspensions in Zendesk?
To resolve automated response email suspensions in Zendesk, you need to modify your email forwarding settings. Automated response emails are suspended because they include headers likePrecedence:bulkorAuto-submitted:auto-generated, which…
What does 'Received from support address' mean in Zendesk email suspensions?
The 'Received from support address' suspension reason means your email forwarding setup might be causing mail loops. This happens when your email server uses an external support address in the 'From' or 'Reply-To' headers for emails forwarded to…
What should I do if I can't access my email server to fix Zendesk suspensions?
If you can't access your email server to fix Zendesk suspensions, reach out to your email administrator or hosting company. They can help you modify the email forwarding settings to resolve issues like automated response headers or incorrect 'From'…
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