Who Can Update Roles in Zendesk QA?
Find out who is authorized to update roles and permissions in Zendesk QA for secure management.
Who can update roles and permissions in Zendesk QA?
In Zendesk QA, only certain users have the authority to update roles and permissions. To update an account level role, you must be an admin or account manager. For updating a workspace level role, you need to be a workspace manager. These roles ensure that only authorized personnel can make changes to user access and capabilities, maintaining the security and efficiency of your team's operations.
More related questions
How do I update an account level role in Zendesk QA?
To update an account level role in Zendesk QA, you need to be an admin or account manager. Start by clicking your profile in the bottom left corner and selecting 'Users and workspaces'. If necessary, click the toggle sidebar icon to reveal more…
What are the steps to update a workspace level role in Zendesk QA?
To update a workspace level role in Zendesk QA, you must be a workspace manager. Begin by clicking your profile in the bottom left corner and selecting 'Users and workspaces'. If needed, click the toggle sidebar icon. Next, select the workspace you…
Why is it important to manage roles and permissions in Zendesk QA?
Managing roles and permissions in Zendesk QA is crucial for ensuring that team members have the appropriate access and capabilities to perform their tasks effectively. Proper role management helps maintain security, streamline workflows, and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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