Managing roles and permissions in Zendesk QA is crucial for ensuring that team members have the appropriate access and capabilities to perform their tasks effectively. Proper role management helps maintain security, streamline workflows, and prevent unauthorized access to sensitive information. By assigning the right roles, you can optimize your team's productivity and ensure that everyone has the tools they need to succeed.
To update an account level role in Zendesk QA, you need to be an admin or account manager. Start by clicking your profile in the bottom left corner and selecting 'Users and workspaces'. If necessary, click the toggle sidebar icon to reveal more…
To update a workspace level role in Zendesk QA, you must be a workspace manager. Begin by clicking your profile in the bottom left corner and selecting 'Users and workspaces'. If needed, click the toggle sidebar icon. Next, select the workspace you…
In Zendesk QA, only certain users have the authority to update roles and permissions. To update an account level role, you must be an admin or account manager. For updating a workspace level role, you need to be a workspace manager. These roles…