Who Can See Calibrations in Zendesk QA?
Learn who can access calibrations in Zendesk QA. Agents don't see details; managers inform reviewers.
Who can see calibrations in Zendesk QA?
In Zendesk QA, only specific roles have access to calibrations. Agents do not have visibility into any conversation-related information during calibration sessions. Instead, it's the responsibility of the workspace manager or lead to inform reviewers about the calibration session and its due date. This ensures that only the necessary personnel are involved in the calibration process.
For more detailed information, you can refer to the articles onSetting up calibration in Zendesk QAand Understanding roles and permissions in Zendesk QA.
More related questions
Do agents receive notifications about calibrations in Zendesk QA?
Agents do not receive any notifications about calibrations in Zendesk QA. The process is managed by the workspace manager or lead, who is responsible for informing reviewers about the calibration session and its due date. This approach helps…
How are reviewers informed about calibration sessions in Zendesk QA?
In Zendesk QA, reviewers are informed about calibration sessions by the workspace manager or lead. They are responsible for communicating the details of the session, including its due date, to the reviewers. This ensures that the right people are…
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