Do Agents Get Calibration Notifications in Zendesk QA?
Agents don't receive notifications about calibrations in Zendesk QA. Managers inform reviewers.
Do agents receive notifications about calibrations in Zendesk QA?
Agents do not receive any notifications about calibrations in Zendesk QA. The process is managed by the workspace manager or lead, who is responsible for informing reviewers about the calibration session and its due date. This approach helps maintain focus and ensures that only relevant team members are involved in the calibration process.
For more insights, check out the articles on Setting up calibration in Zendesk QA and Understanding roles and permissions in Zendesk QA.
More related questions
Who can see calibrations in Zendesk QA?
In Zendesk QA, only specific roles have access to calibrations. Agents do not have visibility into any conversation-related information during calibration sessions. Instead, it's the responsibility of the workspace manager or lead to inform…
How are reviewers informed about calibration sessions in Zendesk QA?
In Zendesk QA, reviewers are informed about calibration sessions by the workspace manager or lead. They are responsible for communicating the details of the session, including its due date, to the reviewers. This ensures that the right people are…
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