In Zendesk QA, reviewers are informed about calibration sessions by the workspace manager or lead. They are responsible for communicating the details of the session, including its due date, to the reviewers. This ensures that the right people are prepared and aware of their responsibilities during the calibration process.
For further details, refer to the articles on Setting up calibration in Zendesk QA and Understanding roles and permissions in Zendesk QA.
In Zendesk QA, only specific roles have access to calibrations. Agents do not have visibility into any conversation-related information during calibration sessions. Instead, it's the responsibility of the workspace manager or lead to inform…
Agents do not receive any notifications about calibrations in Zendesk QA. The process is managed by the workspace manager or lead, who is responsible for informing reviewers about the calibration session and its due date. This approach helps…