Who Can Manage Time Off Requests in Zendesk WFM?
Who can manage time off requests in Zendesk WFM?
In Zendesk WFM, Workforce Management (WFM) admins and team members with the appropriate permissions can manage time off requests. This includes approving, denying, or reopening requests as needed.
If an agent belongs to multiple teams, only the manager of the first team they are assigned to will receive the notification and can approve the request. However, if your organization hasn't set up multiple teams, any WFM admin or team member with permission can manage the requests.
More related questions
How can I approve or deny a time off request in Zendesk WFM?
To approve or deny a time off request in Zendesk WFM, navigate to the Time off management page. Here, you can manage requests by hovering over the schedule icon in the navigation bar and selecting Time off management. Once there, hover over the…
What happens after I approve or deny a time off request?
Once you approve or deny a time off request in Zendesk WFM, the request is moved to the Closed tab. This indicates that the request has been processed and no further action is needed unless you decide to reopen it. You can also choose to respond…
How do I reopen a closed time off request in Zendesk WFM?
Reopening a closed time off request in Zendesk WFM is straightforward. Navigate to the Time off management page by hovering over the schedule icon in the navigation bar. Find the agent or team whose closed request you want to reopen, toggle the…
Can I add comments when managing time off requests in Zendesk WFM?
Yes, you can add comments when managing time off requests in Zendesk WFM. When you choose to respond with a comment, you can enter a message that is sent directly to the agent making the request. Additionally, you can include an internal note that…
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