Approving or Denying Time Off Requests in Zendesk WFM
How can I approve or deny a time off request in Zendesk WFM?
To approve or deny a time off request in Zendesk WFM, navigate to the Time off management page. Here, you can manage requests by hovering over the schedule icon in the navigation bar and selecting Time off management.
Once there, hover over the request you want to manage and click the options menu in the Action column. You can choose to Approve request, Deny request, or Respond with a comment. If you choose to respond with a comment, you can send a message to the requester or add an internal note for other admins. After taking action, the request moves to the Closed tab. For more details, visit theoriginal link.
More related questions
What happens after I approve or deny a time off request?
Once you approve or deny a time off request in Zendesk WFM, the request is moved to the Closed tab. This indicates that the request has been processed and no further action is needed unless you decide to reopen it. You can also choose to respond…
How do I reopen a closed time off request in Zendesk WFM?
Reopening a closed time off request in Zendesk WFM is straightforward. Navigate to the Time off management page by hovering over the schedule icon in the navigation bar. Find the agent or team whose closed request you want to reopen, toggle the…
Who can manage time off requests in Zendesk WFM?
In Zendesk WFM, Workforce Management (WFM) admins and team members with the appropriate permissions can manage time off requests. This includes approving, denying, or reopening requests as needed. If an agent belongs to multiple teams, only the…
Can I add comments when managing time off requests in Zendesk WFM?
Yes, you can add comments when managing time off requests in Zendesk WFM. When you choose to respond with a comment, you can enter a message that is sent directly to the agent making the request. Additionally, you can include an internal note that…
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