Only Guide admins have the ability to define and configure external content to be included in the Zendesk help center search results. This ensures that only authorized personnel can manage the search settings and the sources of external content.
As a Guide admin, you can specify which external content sources you want to include, ensuring that the search results are tailored to the needs of your users.
To include external content in your Zendesk help center search results, you need to set up federated search. This allows you to configure your search settings to include content from external sources like blogs or websites. To do this, navigate to…
Federated search in Zendesk allows you to include external content sources in your help center search results. This means you can pull in content from various external platforms like blogs or websites and have them appear in your search results….
Yes, you can include content from multiple help centers in your Zendesk search results. This feature allows you to provide a more comprehensive search experience by pulling in content from various help centers associated with different brands. To…
Managing search sources in Zendesk involves reviewing and selecting the external content sources you want to include in your help center search results. This is done through the Guide's search settings. To manage search sources, click the Settings…
If external content isn't appearing in your Zendesk search results, there are a few things you can check. First, ensure that the correct help center is selected in the brand selector, as content is included based on the help center identified…
To indicate that a search result link goes offsite in Zendesk, you can add a note in brackets with the name of the source, such as (external website). This helps users understand that clicking the link will take them to an external site. This small…