Include Multiple Help Centers in Zendesk Search
Can I include content from multiple help centers in Zendesk search results?
Yes, you can include content from multiple help centers in your Zendesk search results. This feature allows you to provide a more comprehensive search experience by pulling in content from various help centers associated with different brands.
To do this, ensure that you have set up the federated search correctly and selected the appropriate help centers in your search settings. This way, users can access a wider range of information from different sources within your organization.
More related questions
How can I include external content in my Zendesk help center search results?
To include external content in your Zendesk help center search results, you need to set up federated search. This allows you to configure your search settings to include content from external sources like blogs or websites. To do this, navigate to…
What is federated search in Zendesk?
Federated search in Zendesk allows you to include external content sources in your help center search results. This means you can pull in content from various external platforms like blogs or websites and have them appear in your search results….
Who can configure external content in Zendesk help center search?
Only Guide admins have the ability to define and configure external content to be included in the Zendesk help center search results. This ensures that only authorized personnel can manage the search settings and the sources of external content. As…
How do I manage search sources in Zendesk?
Managing search sources in Zendesk involves reviewing and selecting the external content sources you want to include in your help center search results. This is done through the Guide's search settings. To manage search sources, click the Settings…
What should I do if external content isn't showing up in Zendesk search results?
If external content isn't appearing in your Zendesk search results, there are a few things you can check. First, ensure that the correct help center is selected in the brand selector, as content is included based on the help center identified…
How can I indicate that a search result link goes offsite in Zendesk?
To indicate that a search result link goes offsite in Zendesk, you can add a note in brackets with the name of the source, such as (external website). This helps users understand that clicking the link will take them to an external site. This small…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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