Understanding Federated Search in Zendesk
What is federated search in Zendesk and how does it work?
Federated search in Zendesk allows you to include external content sources in your help center search results. This means users can search not only your help center articles and community posts but also content from external sources.
To set up federated search, you define external content sources using the Federated Search API or a search crawler. You can then configure which sources to include in your help center search results. The search results are grouped by content source, making it easy for users to find the information they need. For more details, refer to the section on including external content in your help center search results in theoriginal documentation.
More related questions
How can I enable search across multiple help centers in Zendesk?
To enable search across multiple help centers in Zendesk, you need to configure your help center search settings. This allows users to search for content across different help centers associated with your account. You can choose to include or…
Can I edit or delete external content sources in Zendesk's federated search?
Yes, you can edit or delete external content sources in Zendesk's federated search. This flexibility allows you to manage the sources that appear in your help center search results. During the setup of federated search or a search crawler, you can…
Does increasing search sources in Zendesk affect the Answer Bot?
Increasing the search sources in Zendesk's Help Center does not affect the Answer Bot. The Answer Bot's article recommendations are limited to its brand. Even if you expand the search sources in your Help Center to include multiple help centers or…
How are search results grouped in Zendesk's help center?
In Zendesk's help center, search results are grouped by content source. This organization helps users easily find the information they are looking for. When users perform a search query, the results are displayed on the search results page, grouped…
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