Who Can Buy Additional Agent Seats in Zendesk?
Find out who can purchase additional agent seats in Zendesk. Only account owners and billing admins have this authority.
Who can purchase additional agent seats in Zendesk?
In Zendesk, only account owners and billing admins have the authority to purchase additional agent seats. If you're an admin but not in one of these roles, you can still request a subscription change to add agent seats.
This ensures that only those with the appropriate permissions can make changes to the subscription, maintaining control over the account's billing and seat allocation. For more details, refer to the originalZendesk help article.
More related questions
How can I add more agent seats to my Zendesk account?
To add more agent seats to your Zendesk account, account owners and billing admins can purchase additional seats as needed. If you're an admin but not the account owner or a billing admin, you can request a subscription change to add agent seats….
What should I do if I can't instantly buy agent seats in Zendesk?
If you can't instantly buy agent seats in Zendesk, it's likely because you have a sales-assisted account. In this case, you'll need to fill out a form to request more agents. Once you submit the form, your request will be sent to your sales…
How do I request a subscription change to add agent seats in Zendesk?
If you're an admin who isn't the account owner or a billing admin, you can request a subscription change to add agent seats in Zendesk. This process allows you to propose changes to the account's seat allocation. To do this, you'll need to follow…
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