To add more agent seats to your Zendesk account, account owners and billing admins can purchase additional seats as needed. If you're an admin but not the account owner or a billing admin, you can request a subscription change to add agent seats.
The process for adding agent seats varies depending on your account type. For sales-assisted accounts that don't have the option to instantly buy agent seats, you'll need to fill out a form to request more agents. This request will be sent to your sales representative, and a service order will be created on your behalf. For a detailed guide, check out the video in the originalZendesk help article.
In Zendesk, only account owners and billing admins have the authority to purchase additional agent seats. If you're an admin but not in one of these roles, you can still request a subscription change to add agent seats. This ensures that only those…
If you can't instantly buy agent seats in Zendesk, it's likely because you have a sales-assisted account. In this case, you'll need to fill out a form to request more agents. Once you submit the form, your request will be sent to your sales…
If you're an admin who isn't the account owner or a billing admin, you can request a subscription change to add agent seats in Zendesk. This process allows you to propose changes to the account's seat allocation. To do this, you'll need to follow…