Can't Instantly Buy Agent Seats in Zendesk?
What should I do if I can't instantly buy agent seats in Zendesk?
If you can't instantly buy agent seats in Zendesk, it's likely because you have a sales-assisted account. In this case, you'll need to fill out a form to request more agents.
Once you submit the form, your request will be sent to your sales representative, who will create a service order on your behalf. This process ensures that your account is properly managed and that any changes are handled by your sales team. For more information, see the originalZendesk help article.
More related questions
How can I add more agent seats to my Zendesk account?
To add more agent seats to your Zendesk account, account owners and billing admins can purchase additional seats as needed. If you're an admin but not the account owner or a billing admin, you can request a subscription change to add agent seats….
Who can purchase additional agent seats in Zendesk?
In Zendesk, only account owners and billing admins have the authority to purchase additional agent seats. If you're an admin but not in one of these roles, you can still request a subscription change to add agent seats. This ensures that only those…
How do I request a subscription change to add agent seats in Zendesk?
If you're an admin who isn't the account owner or a billing admin, you can request a subscription change to add agent seats in Zendesk. This process allows you to propose changes to the account's seat allocation. To do this, you'll need to follow…
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