Voicemail Transcription in Zendesk Talk
Can I transcribe voicemails in Zendesk Talk?
Yes, you can transcribe voicemails in Zendesk Talk, but only for messages left in English. By default, transcription is enabled, and the transcribed text is added to the ticket created from the voicemail.
If you prefer not to have voicemails transcribed, you can turn off this feature in the Voicemail tab under the line settings in the Admin Center.
More related questions
How do I configure voicemail settings in Zendesk Talk?
Configuring voicemail settings in Zendesk Talk is straightforward. You can manage voicemail settings by navigating to the Admin Center, clicking on Channels in the sidebar, and selecting Talk and email > Talk. From there, go to the Lines tab, click…
How can I manage voicemail greetings when voicemail is off?
When voicemail is off, it's important to update your greetings to avoid instructing customers to leave a message. You can manage these settings by going to the Admin Center, selecting the line you've disabled voicemail for, and choosing a custom…
Is it possible to automatically change voicemail greetings based on schedules?
Currently, Zendesk Talk does not support automatically changing voicemail greetings based on schedules. You need to manually update the greetings to align with your operating hours or holiday schedules. For now, the best approach is to manually…
How can I set up a custom voicemail greeting in Zendesk Talk?
To set up a custom voicemail greeting in Zendesk Talk, go to the Admin Center, navigate to Channels > Talk > Greetings, and create a new greeting. You can record your own message directly using your computer's microphone. This allows you to tailor…
What happens to voicemail transcriptions if the voicemail is deleted?
Even if a voicemail is deleted, any transcriptions made from it remain in the ticket. This ensures that you still have access to the information provided in the voicemail, even if the original audio file is no longer available. This feature helps…
Can I route calls directly to voicemail in Zendesk Talk?
Yes, you can route calls directly to voicemail by creating a new group with no agents and routing calls to that group. This setup ensures that calls go straight to voicemail, even if agents are online. This method is useful if you want to use…
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