Managing Voicemail Greetings When Disabled
How can I manage voicemail greetings when voicemail is off?
When voicemail is off, it's important to update your greetings to avoid instructing customers to leave a message. You can manage these settings by going to the Admin Center, selecting the line you've disabled voicemail for, and choosing a custom greeting in the Available agents greeting (voicemail off) field.
This ensures that callers receive the correct information and don't attempt to leave a message when voicemail is unavailable.
More related questions
How do I configure voicemail settings in Zendesk Talk?
Configuring voicemail settings in Zendesk Talk is straightforward. You can manage voicemail settings by navigating to the Admin Center, clicking on Channels in the sidebar, and selecting Talk and email > Talk. From there, go to the Lines tab, click…
Can I transcribe voicemails in Zendesk Talk?
Yes, you can transcribe voicemails in Zendesk Talk, but only for messages left in English. By default, transcription is enabled, and the transcribed text is added to the ticket created from the voicemail. If you prefer not to have voicemails…
Is it possible to automatically change voicemail greetings based on schedules?
Currently, Zendesk Talk does not support automatically changing voicemail greetings based on schedules. You need to manually update the greetings to align with your operating hours or holiday schedules. For now, the best approach is to manually…
How can I set up a custom voicemail greeting in Zendesk Talk?
To set up a custom voicemail greeting in Zendesk Talk, go to the Admin Center, navigate to Channels > Talk > Greetings, and create a new greeting. You can record your own message directly using your computer's microphone. This allows you to tailor…
What happens to voicemail transcriptions if the voicemail is deleted?
Even if a voicemail is deleted, any transcriptions made from it remain in the ticket. This ensures that you still have access to the information provided in the voicemail, even if the original audio file is no longer available. This feature helps…
Can I route calls directly to voicemail in Zendesk Talk?
Yes, you can route calls directly to voicemail by creating a new group with no agents and routing calls to that group. This setup ensures that calls go straight to voicemail, even if agents are online. This method is useful if you want to use…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
