Visitor's Email Not Added to Profile in Zendesk
Learn why visitor emails aren't added to profiles in Zendesk and how to adjust settings to include both verified and unverified emails.
Why isn't the visitor's email added to their profile in Zendesk?
The visitor's email might not be added to their profile due to the email verification settings in Zendesk.
In Zendesk Messaging settings, you can choose to use only verified emails or both verified and unverified emails for messaging tickets. If it's set to only use verified emails, an unauthenticated visitor's email won't be added to their profile, even if they provide one. To ensure new visitors' emails are added, adjust the Email Identities setting to use both verified and unverified emails. For more details, check out the article onAuthenticating end users for messaging.
More related questions
How can I ensure visitor emails are added to profiles in Zendesk?
To ensure visitor emails are added to profiles, adjust the email verification settings in Zendesk. In the Messaging settings, you have the option to use either only verified emails or both verified and unverified emails. If you want to add visitor…
What settings affect email addition to user profiles in Zendesk?
The email addition to user profiles in Zendesk is affected by the email verification settings. In the Messaging settings, you can choose between using only verified emails or both verified and unverified emails for messaging tickets. If set to only…
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