Settings Affecting Email Addition in Zendesk
Discover which settings in Zendesk affect the addition of emails to user profiles and how to configure them for both verified and unverified emails.
What settings affect email addition to user profiles in Zendesk?
The email addition to user profiles in Zendesk is affected by the email verification settings.
In the Messaging settings, you can choose between using only verified emails or both verified and unverified emails for messaging tickets. If set to only verified emails, unauthenticated visitor emails won't be added to profiles. To change this, configure the Email Identities to use both verified and unverified emails. This will ensure that all provided emails are added to user profiles. For more information, see the article onAuthenticating end users for messaging.
More related questions
Why isn't the visitor's email added to their profile in Zendesk?
The visitor's email might not be added to their profile due to the email verification settings in Zendesk. In Zendesk Messaging settings, you can choose to use only verified emails or both verified and unverified emails for messaging tickets. If…
How can I ensure visitor emails are added to profiles in Zendesk?
To ensure visitor emails are added to profiles, adjust the email verification settings in Zendesk. In the Messaging settings, you have the option to use either only verified emails or both verified and unverified emails. If you want to add visitor…
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