Ensure Visitor Emails Are Added in Zendesk
Find out how to adjust Zendesk settings to ensure visitor emails are added to their profiles, using both verified and unverified emails.
How can I ensure visitor emails are added to profiles in Zendesk?
To ensure visitor emails are added to profiles, adjust the email verification settings in Zendesk.
In the Messaging settings, you have the option to use either only verified emails or both verified and unverified emails. If you want to add visitor emails to their profiles, configure the Email Identities to use both verified and unverified emails. This change will allow unauthenticated visitors' emails to be included in their profiles. For more guidance, refer to the article onAuthenticating end users for messaging.
More related questions
Why isn't the visitor's email added to their profile in Zendesk?
The visitor's email might not be added to their profile due to the email verification settings in Zendesk. In Zendesk Messaging settings, you can choose to use only verified emails or both verified and unverified emails for messaging tickets. If…
What settings affect email addition to user profiles in Zendesk?
The email addition to user profiles in Zendesk is affected by the email verification settings. In the Messaging settings, you can choose between using only verified emails or both verified and unverified emails for messaging tickets. If set to only…
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