Viewing Intent, Language, and Sentiment Values in Zendesk
How can I view all intent, language, and sentiment values in Zendesk?
You can easily view all possible values for intent, language, and sentiment predictions in Zendesk.
To do this, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules' followed by 'Intelligent triage'. From there, click on 'Settings' for the prediction type you want to view, such as Intent, Language, or Sentiment, and then click the 'Taxonomy' tab. You can expand categories to see subcategories and individual intents, use the search bar to find specific values, and even view these values in different languages by selecting 'Actions > View language'. For more details, check out the originalZendesk article.
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