Editing Intent Names in Zendesk
How do I edit intent names in Zendesk?
Editing intent names in Zendesk allows you to customize terminology to better fit your organization's needs.
To edit an intent name, go to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules' followed by 'Intelligent triage'. Click 'Settings' for the Intent prediction type, find the intent you want to edit, and hover over it to click the options icon and select 'Edit name'. Make your changes and click the checkmark to save. Remember, editing the name doesn't change the intent itself, so it's best for minor adjustments rather than significant changes.
More related questions
How can I view all intent, language, and sentiment values in Zendesk?
You can easily view all possible values for intent, language, and sentiment predictions in Zendesk. To do this, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules' followed by 'Intelligent triage'….
Can I request a new intent in Zendesk?
Yes, you can request a new intent in Zendesk if the existing ones don't meet your needs. To request a new intent, go to the Admin Center, click on 'Objects and rules', select 'Business rules', and then 'Intelligent triage'. Click on 'Intent', go to…
How can I filter new and edited intents in Zendesk?
Filtering new and edited intents in Zendesk helps you keep track of changes and updates. To filter new intents, open the AI Intents list, go to the 'Taxonomy' tab, and click 'Filter > New'. For edited intents, click 'Filter > Edited'. This allows…
How can agents update intelligent triage fields in Zendesk?
Agents can update intelligent triage fields in Zendesk if you allow them to see these fields in tickets. To enable this, edit your ticket forms to include the Intent, Language, and Sentiment fields. Agents can then update these fields if they…
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