Viewing Agents in Live Status Metrics
Discover how to view a list of agents in live status metrics by using dashboard filters effectively.
How can I view a list of agents in a live status metric?
To view a list of agents in a live status metric, ensure the number of agents is below 100 by using dashboard filters. This allows you to drill into the metric and see the detailed list of agents.
If you're managing a large team, consider segmenting your agents into smaller groups using filters. This will help you manage and analyze their statuses more effectively. For more information, refer to theZendesk help documentation.
More related questions
Why can't I see my agents' live status when drilling into metrics?
If you're unable to see a list of agents when drilling into a live agent status metric, it might be because there are more than 100 agents. To resolve this, use dashboard filters to reduce the number of agents reflected in the live metric. Once the…
What should I do if I have more than 100 agents in a live metric?
If you have more than 100 agents in a live metric, you won't be able to see the list of agents when drilling into the metric. To fix this, apply dashboard filters to reduce the number of agents to below 100. By filtering, you can manage and analyze…
Can I use the Zendesk Omnichannel dashboard for agent status?
Yes, if you're using omnichannel routing, the Zendesk Omnichannel: Agent state dashboard is a great tool to understand how your agents are spending their time. It provides insights into agent activities and statuses across different channels. This…
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