Managing Over 100 Agents in Live Metrics
Learn how to manage and view over 100 agents in live metrics by using dashboard filters to drill down effectively.
What should I do if I have more than 100 agents in a live metric?
If you have more than 100 agents in a live metric, you won't be able to see the list of agents when drilling into the metric. To fix this, apply dashboard filters to reduce the number of agents to below 100.
By filtering, you can manage and analyze your agents' statuses more efficiently. This approach is particularly useful for large teams, allowing you to focus on specific groups of agents. For further guidance, visit theZendesk help page.
More related questions
Why can't I see my agents' live status when drilling into metrics?
If you're unable to see a list of agents when drilling into a live agent status metric, it might be because there are more than 100 agents. To resolve this, use dashboard filters to reduce the number of agents reflected in the live metric. Once the…
How can I view a list of agents in a live status metric?
To view a list of agents in a live status metric, ensure the number of agents is below 100 by using dashboard filters. This allows you to drill into the metric and see the detailed list of agents. If you're managing a large team, consider…
Can I use the Zendesk Omnichannel dashboard for agent status?
Yes, if you're using omnichannel routing, the Zendesk Omnichannel: Agent state dashboard is a great tool to understand how your agents are spending their time. It provides insights into agent activities and statuses across different channels. This…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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