View Zendesk Trigger Activity Beyond 7 Days
Discover if you can view tickets affected by a Zendesk trigger for more than 7 days and explore alternative solutions.
Can I view tickets affected by a trigger for more than 7 days in Zendesk?
Currently, the method to view tickets affected by a trigger in Zendesk only provides information for the last 7 days. Unfortunately, there isn't a built-in option to extend this period to 30 days or more.
If you need to track trigger activity over a longer period, consider using Zendesk's reporting tools or exporting ticket data for custom analysis. For more details, check out theZendesk help articles.
More related questions
How can I identify which tickets a trigger acted on in Zendesk?
To identify the tickets a trigger acted on, you can use a specific URL format. Simply replace 'yoursubdomain' with your actual Zendesk subdomain and 'trigger_id' with the ID of the trigger. The URL format is:…
What is the URL format to see tickets a trigger acted on in Zendesk?
The URL format to see tickets a trigger acted on in Zendesk ishttps://yoursubdomain.zendesk.com/rules/trigger_id/tickets. Replace 'yoursubdomain' with your Zendesk subdomain and 'trigger_id' with the specific trigger ID. This URL will direct you…
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