Identify Tickets Affected by Zendesk Triggers
Learn how to identify which tickets a trigger acted on in Zendesk using a specific URL format. Find out more about triggers.
How can I identify which tickets a trigger acted on in Zendesk?
To identify the tickets a trigger acted on, you can use a specific URL format. Simply replace 'yoursubdomain' with your actual Zendesk subdomain and 'trigger_id' with the ID of the trigger. The URL format is:https://yoursubdomain.zendesk.com/rules/trigger_id/tickets. This will show you the tickets affected by that trigger.
Keep in mind that this method provides information for the last 7 days only. For more detailed information on triggers, you can refer to theZendesk help articles.
More related questions
Can I view tickets affected by a trigger for more than 7 days in Zendesk?
Currently, the method to view tickets affected by a trigger in Zendesk only provides information for the last 7 days. Unfortunately, there isn't a built-in option to extend this period to 30 days or more. If you need to track trigger activity over…
What is the URL format to see tickets a trigger acted on in Zendesk?
The URL format to see tickets a trigger acted on in Zendesk ishttps://yoursubdomain.zendesk.com/rules/trigger_id/tickets. Replace 'yoursubdomain' with your Zendesk subdomain and 'trigger_id' with the specific trigger ID. This URL will direct you…
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