View Titles Not Translating in Zendesk
Why don't my view titles translate when I change the language in my Zendesk profile?
View titles in Zendesk don't automatically translate when you change the language in your profile. This is because views, triggers, and automations are initially translated to the language set within an agent's profile. Once the language is updated, it stops affecting the localization in Support.
To ensure your view titles translate to the new language, you need to use dynamic content placeholders within the title field. For example, the placeholder{{zd.all_unsolved_tickets}}can be used for the default view 'All unsolved tickets'. This method allows the titles to dynamically adjust to the language set in your profile. For more details, you can refer to the originalZendesk help article.
More related questions
How can I translate default view titles in Zendesk?
To translate default view titles in Zendesk, you need to use dynamic content placeholders. These placeholders allow the view titles to adapt to the language set in your profile. For instance, if you want to translate the view title 'All unsolved…
What are the placeholders for default view titles in Zendesk?
Zendesk provides specific placeholders for default view titles to facilitate translation. These placeholders are used within the title field to ensure the titles translate according to the language set in your profile. Here are some examples: 'Your…
How do I translate custom view titles in Zendesk?
Translating custom view titles in Zendesk requires the use of dynamic content placeholders. These placeholders allow the titles to adapt to the language set in your profile, ensuring they are translated correctly. To implement this, you need to…
What happens to view titles if CSAT is enabled in Zendesk?
When CSAT (Customer Satisfaction) is enabled in Zendesk, an additional view is created specifically for rated tickets. This view also has a placeholder to ensure it translates correctly. The view title for 'Rated tickets from the last 7 days' uses…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
