CSAT and View Titles in Zendesk
What happens to view titles if CSAT is enabled in Zendesk?
When CSAT (Customer Satisfaction) is enabled in Zendesk, an additional view is created specifically for rated tickets. This view also has a placeholder to ensure it translates correctly.
The view title for 'Rated tickets from the last 7 days' uses the placeholder{{zd.recently_rated_tickets}}. By using this placeholder, the view title will dynamically translate to the language set in your profile, maintaining consistency with other translated view titles.
More related questions
Why don't my view titles translate when I change the language in my Zendesk profile?
View titles in Zendesk don't automatically translate when you change the language in your profile. This is because views, triggers, and automations are initially translated to the language set within an agent's profile. Once the language is…
How can I translate default view titles in Zendesk?
To translate default view titles in Zendesk, you need to use dynamic content placeholders. These placeholders allow the view titles to adapt to the language set in your profile. For instance, if you want to translate the view title 'All unsolved…
What are the placeholders for default view titles in Zendesk?
Zendesk provides specific placeholders for default view titles to facilitate translation. These placeholders are used within the title field to ensure the titles translate according to the language set in your profile. Here are some examples: 'Your…
How do I translate custom view titles in Zendesk?
Translating custom view titles in Zendesk requires the use of dynamic content placeholders. These placeholders allow the titles to adapt to the language set in your profile, ensuring they are translated correctly. To implement this, you need to…
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