image for site

View Stella Connect Ratings as CSAT Scores in Zendesk

Learn how to categorize Stella Connect star ratings as positive or negative CSAT scores in Zendesk Explore with this step-by-step guide.

How can I view Stella Connect star ratings as positive and negative CSAT scores in Zendesk?

You can view Stella Connect star ratings as positive and negative CSAT scores by creating a report in Zendesk Explore.

To do this, you'll need to create a standard calculated attribute that categorizes the star ratings as either positive or negative. This involves using a formula to determine if a rating is below 4 (negative) or 4 and above (positive). Once set up, you can display these ratings as percentages for each assignee in a table format. For more detailed steps, check out theoriginal guide.


More related questions

What do I need to create a report for Stella Connect star ratings in Zendesk?

To create a report for Stella Connect star ratings in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. You'll also need ticket data in Zendesk…

How do I create a calculated attribute for Stella Connect star ratings?

Creating a calculated attribute for Stella Connect star ratings involves using a formula to classify ratings. In Zendesk Explore, you can create a standard calculated attribute by entering a formula that checks if the star rating is less than 4,…

Why are some Stella Connect results blank in my report?

Blank Stella Connect results in your report occur when no ratings have been reported yet. To clean up your report, you can use a metric filter to remove these blank values. This ensures that your report only displays lines with actual data, making…

How can I convert Stella Connect star ratings into percentages?

To convert Stella Connect star ratings into percentages, use the Result path calculation feature in Zendesk Explore. Set the pattern to '% of total' and apply it on columns. This will display the star ratings as percentages, giving you a clearer…

Can I show both count and percentage of Stella Connect ratings in one report?

Currently, you can't display both count and percentage of Stella Connect ratings in a single query. However, you can create two separate queries—one for count and another for percentage—and then combine them on a single dashboard. This way, you can…

What should I do if Stella Connect star rating metric is not appearing?

If the Stella Connect star rating metric isn't appearing, ensure that data return is enabled and fields are created in Zendesk. Contact Stella support to verify that data return is enabled and that the necessary fields are set up in Zendesk. This…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites