Troubleshoot Missing Stella Connect Metrics
What should I do if Stella Connect star rating metric is not appearing?
If the Stella Connect star rating metric isn't appearing, ensure that data return is enabled and fields are created in Zendesk.
Contact Stella support to verify that data return is enabled and that the necessary fields are set up in Zendesk. This should resolve the issue and make the metrics available for your reports.
More related questions
How can I view Stella Connect star ratings as positive and negative CSAT scores in Zendesk?
You can view Stella Connect star ratings as positive and negative CSAT scores by creating a report in Zendesk Explore. To do this, you'll need to create a standard calculated attribute that categorizes the star ratings as either positive or…
What do I need to create a report for Stella Connect star ratings in Zendesk?
To create a report for Stella Connect star ratings in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. You'll also need ticket data in Zendesk…
How do I create a calculated attribute for Stella Connect star ratings?
Creating a calculated attribute for Stella Connect star ratings involves using a formula to classify ratings. In Zendesk Explore, you can create a standard calculated attribute by entering a formula that checks if the star rating is less than 4,…
Why are some Stella Connect results blank in my report?
Blank Stella Connect results in your report occur when no ratings have been reported yet. To clean up your report, you can use a metric filter to remove these blank values. This ensures that your report only displays lines with actual data, making…
How can I convert Stella Connect star ratings into percentages?
To convert Stella Connect star ratings into percentages, use the Result path calculation feature in Zendesk Explore. Set the pattern to '% of total' and apply it on columns. This will display the star ratings as percentages, giving you a clearer…
Can I show both count and percentage of Stella Connect ratings in one report?
Currently, you can't display both count and percentage of Stella Connect ratings in a single query. However, you can create two separate queries—one for count and another for percentage—and then combine them on a single dashboard. This way, you can…
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