To verify user organization and membership in Zendesk, you need to check the organization ID and memberships of the user. This process helps resolve issues like the 'Automatic email processing failed' error.
First, open the user profile of the user listed in the From field of the email and copy their user ID from the URL. Use this ID in the provided API URLs to retrieve the organization ID and memberships. Compare the organization ID from the first URL with the memberships in the second URL. If there's a mismatch, remove and re-add the organization in Support to align them. For a more readable output, use a JSON validation tool like JSONLint.
The 'Automatic email processing failed' error in Zendesk indicates a suspension issue with incoming tickets. This error can occur for several reasons, often considered edge cases without a specific error message. Common causes include using the…
To resolve the 'Automatic email processing failed' error in Zendesk, you need to identify the root cause of the suspension. This error can occur due to various reasons, such as invalid requester values, unauthorized changes by light agents, or…
The 'Automatic email processing failed' error in Zendesk can be caused by several factors, often related to edge cases. These include setting the #requester to an invalid value using the Mail API, unauthorized changes by light agents, and issues…
If a light agent's email causes a ticket suspension in Zendesk, it may be due to unauthorized changes to ticket fields. Light agents do not have permission to make certain changes, such as adding tags through credit card redaction. To resolve this,…